Working at The Home Depot, I see my share of angry customers returning items which didn’t work to their expectation. That was the case last week when a middle-aged man returned two house keys that didn’t open his door.

I looked at the keys and saw they didn’t match the original. In fact, the master could only be reproduced by a locksmith. When I told the man he should go to the service desk and get his $5.50 back, he grumbled something and walked away with a grimace.

A few minutes later I saw the same man walking toward me. He apologized for the way he spoke to me. At that point a homeless person with a backpack walked by. The man stopped him and said, “I have something for you. Merry Christmas,” and handed him a $25 gift card. I told him it was the nicest things I had witnessed in a while. He said, “Follow me around; I do this all the time around Christmas.”